PROFESSIONAL PROFILE
Junior Data Analyst with a Mechanical Engineering background and international experience in information analysis, operational management, performance monitoring, and incident resolution within multicultural environments. Experienced in collecting, validating, and interpreting data to support decision-making, reporting, trend identification, and process improvement initiatives.
Proven ability to work with large volumes of information, identify inconsistencies, perform root cause analysis, and produce accurate reports for business stakeholders. Analytical, detail-oriented, and results-driven professional with strong problem-solving and communication skills.
PROFESSIONAL EXPERIENCE
Customer Support & Operations Data Specialist
Hotel Turim Lisboa - Lisbon, Portugal
- Analyzed operational and customer service data to identify trends, incidents, and improvement opportunities.
- Prepared operational reports and maintained accurate documentation to support decision-making.
- Identified recurring issues through data analysis and coordinated solutions with multiple departments.
- Managed sensitive information while ensuring data accuracy and compliance with internal procedures.
Operations & Customer Data Assistant
Verso em Pedras Restaurant - Porto, Portugal
- Monitored operational information and customer feedback to support service improvements.
- Produced internal reports and tracked performance indicators (KPIs).
- Analyzed recurring customer issues and supported process optimization initiatives.
- Maintained operational records and ensured data quality and consistency.
Air Force Officer & Operational Statistics Analyst
Colombian Air Force - Colombia
- Served as military pilot conducting operational, training, and mission-related flights.
- Collected, monitored, and analyzed flight-hour data across multiple aircraft fleets, operational units, and regions of the country.
- Developed operational reports and performance analyses to support strategic and operational decision-making.
- Evaluated aircraft utilization trends and operational efficiency to recommend maintenance planning and resource allocation.
- Analyzed mission performance indicators to support decisions regarding the expansion, optimization, or reduction of operational activities.
- Maintained and validated operational databases, ensuring data accuracy and reliability for command-level reporting.
Financial Investment Analyst
Private Investment Company - Colombia
- Analyzed financial data and investment performance to support business decisions.
- Managed and monitored financial databases and investment records.
- Developed analytical reports and dashboards to track key performance indicators.
- Performed data validation and identified inconsistencies to improve information quality.
- Supported risk assessment through financial and market trend analysis.
EDUCATION
Mechanical Engineering
Universidad Marco Fidel Suárez - Colombia
Completed in 2013
Microsoft Data Analysis Specialized Program
Microsoft Academy Online
Skills: SQL, Excel & Power BI
Customer Service Course
Online Program - Spain